Tap or click the Apple ID button, then choose All. If the receipt is for a member of your Family Sharing group and you're the family organizer, you can still request a refund on. Once you've found the receipt, try these steps: On the receipt, see what was purchased and which Apple ID was used. Look for a receipt that matches the amount that you want to request a refund for. Search your email for the words 'receipt from Apple' or 'invoice from Apple'. If you can't find the charge on įind out if another account was used to make a purchase. Learn how to check the status of your refund request. If your request is approved by Apple, it might take additional time for the funds to return to your payment method. Wait 24 to 48 hours for an update on your request If you were charged for a subscription that you no longer want, you can also cancel the subscription. Tap or click 'I'd like to,' then choose 'Request a refund.'Ĭhoose the reason why you want a refund, then choose Next.Ĭhoose the app, subscription, or other item, then choose Submit. You can use any device with a web browser to request a refund. Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund. Also, if it is confirmed that the request is fraudulent, it means that we are taking measures to cancel the full amount.Request a refund for apps or content that you bought from Apple Following this, Apple Singapore replied to Channel NewsAsia 'Under investigation'.

In Singapore, the first Apple Store in Southeast Asia was opened in May 2017 in the country, Apple was strengthening its efforts in Singapore. Measures such as cancellation of claims are being done for customers whose damage has been confirmed. Vincent Tan who is the head of the credit card department at OCBC, the bank grasped that 58 non-usual claims had been made in early July and confirmed that it was an unauthorized charge in a later investigation She said that she confirmed it. Chakkarabati who has an account at the same DBS bank, temporarily exceeding the limit amount, credit card It is said that it became a state where we could not use it.Īccording to Overseas Chinese Bank based in Singapore (OCBC: Overseas Chinese Bank), 58 cases of the same damage have been confirmed only by the customers of the bank, and the actual number of victims including other banks is still larger It is considered to be.Six dollars (about 9000 yen) of 112.03 Singapore dollars (about 9000 yen) has been made in the account of Mr. Chen, grasped this matter and deleted all unauthorized charges. Lin, has been charged 27 times for Singapore dollar (about 13,000 yen) as follows, totaling approximately 4400 Singapore dollars It was 360,000 yen) that he had climbed. Many of the fraudulent claims this time is that there is a certain amount of claims being made several times. The woman quickly contacted the customer center to check the amount charged and grasp the fact that a large amount of illegal claim was being made. The woman noticed this case seems to be because an SMS notifying that the credit card usage frame from HSBC to the mobile phone is about 30% remaining is sent. It has been revealed that for at least 50 users' credit cards and bank accounts, unauthorized charges were made as transactions in iTunes that do not actually exist.Īccording to the explanation of a woman actually damaged, it was said that an unknown claim was made to the HSBC credit card owned by himself one day. Media News such as Channel NewsAsia reported that unauthorized charges via iTunes are frequent in Singapore. Apple is investigating this issue.Īpple probing complaints of fraudulent iTunes charges thousands of dollars deducted from bank accounts, Singapore News & Top Stories - The Straits TimesĪpple Singapore looking into fraudulent iTunes charges, dozens of cases reported - Channel NewsAsia There are dozens of cases in Asia where transactions that do not actually exist via Apple's iTunes are conducted and unauthorized charges are made on the user's credit card. 12:00:00 Unauthorized charges via iTunes occur frequently in Asia, Apple starts investigation

Apple itunes charges unauthorized